Frequent asked questions

Questions and Answers

Can I pay by invoice at Scandi-shop?

We are a small business and would like to be cost efficient, so unfortunately we do not invoice. We currently accept all major credit card payments in co-operation with our partner Stripe.com

Where in Switzerland do you deliver?
We deliver throughout all of Switzerland and Lichtenstein. However, there are certain remote areas, where delivery is not possible within 24 hours after the merchandise has arrived in Switzerland. Unfortunately we are not able to deliver to surrounding countries yet. 

How often does Scandi-shop make deliveries?

We deliver once a week. Our deadline for next upcoming delivery is Wednesday evening at midnight. We will distribute your merchandise at the earliest on Thursday the following week and no later than Friday evening.

Is it possible to place only one (1) order?

Yes, after an order has been made, there are no obligations to subscribe or to sign up as a member and it is also possible to make an order as a guest. 

 How do create a login and a password?

Click on Login, in the right corner. See New Customer? and click on Create account. Fill out First name, Last name, email and password. Click the button: Create 

How do I change my log-in password?

You can change your password by clicking “already a customer / Login”, and then on “new password”. A new password will be sent to your e-mail address, which you should change to a password of your own.

I am an old Scandi-shop customer and when I try to login the system says that my email does not exist? What do I do?

In order to make a more accessible and modern feel to Scandi-shop, we switched e-commerce platform on the 24th of January 2019, and it was not possible to migrate the old passwords or usernames. Therefore please create a new account/login and you may use your old email and password.

 Can I make changes once I have ordered?

No, but you may cancel your order and then place a new order with the changes. If you would like to cancel anything please contact us as soon as possible. 

Where in Switzerland do you deliver?
We deliver throughout all of Switzerland. However, there are certain remote areas, where delivery is not possible within 24 hours after the merchandise has arrived in Switzerland. Unfortunately we are not able to deliver to surrounding countries yet. 

How often does Scandi-shop make deliveries?

We deliver once a week. Our deadline for next upcoming delivery is Wednesday evening at midnight. We will distribute your merchandise at the earliest on Thursday the following week and no later than Friday evening.

The DPD has attempted delivery but I was not at home/I missed it/They didn’t leave it/etc – 

Please first contact the DPD directly 0848-373 373 to check if they can redelivering or can fix it? We will ABSOLUTELY help as much as we can, but if the DPD have your parcel, then first call is to them because they know how best to help. If you don’t get the answer you need, call us. 95% of the time, the DPD can help re-arrange and fix.

How do I change the delivery address and/or delivery time?

The local shipping agent DPD delivers the goods and notifies delivery via sms and a parcel number. You choose your delivery location and it is possible to change the location before the appointed time on DPDs internet site or directly with DPD at 0848-373 373. Please note that during holiday season DPD is very busy and by changing the adress you might not receive your groceries in time. 

 

What happens if the product I’ve ordered is out of stock?

We will then refund you the money for the product.

 What if I need to return something?

Please contact us via e-mail: info@scandi-shop.ch, regular mail or by phone +41 79 176 49 44.

How can I recycle the cooling bags, cardboard box and the cooling elements?

Absolutely, all of them can be reused multiple times before being recycled. The cooling elements can be refrozen, but contain an environmental friendly jellylike mass that can be flushed down the drain or toilet. The ifoodbags/cooling bags are produced from sustainable paper composite material and can be recycled as paper (except for the orange plastic lock)and the cardboard box as cardboard.